iVMS-4500 error codes (troubleshooting)

The Hikvision iVMS-4500 app allows users to connect to the devices remotely.

If you are facing some issues with this app, please look at the table below.

iVMS-4500 error code list

Here I list the common iVMS-4500 error codes and the solution for the problem.

==> Please also check the related articles at the bottom of this article.

iVMS-4500 error

Possible reasons


error code 1

  • Wrong Username or password.
  • Double-check the username and password and enter the credentials again.

error code 4

  • This error is related to the wrong channel number on the device
  • Unhide the channel on the DVR or NVR.

error code 7

  • The device is offline due to network failure or connection timeout.
  • Check your Internet connection and the device configuration to make sure it's using the correct network information.

error code 9

  • No data received from the device.
  • Check your network for poor Internet connection and tmeouts.

error code 10

  • There's a timeout while receiving data from the device.
  • Check the network for poor connection, low bandwidth and timeouts.

error code 43

  • The device is using an invalid IP address or domain name.
  •  The IP address or port number used for the HiDDNS is not correct.
  • Double-check the IP address and domain name.
  • Double-check the IP address and port number for the HiDDNS.

error code 47

  • The user was not found
  • Update the iVMS-4500 to the lastest version or use Hik-connect with a remote domain configuration.

error code 55

  • Unauthorized IP address. There's a limitation to access the device.

  • Check in Security configuration and look for IP address filters.

error code 56

  • MAC addresses login limitation is enabled.
  • Check the security and change the MAC address limitation.

error code 73

  • Port forwarding missconfiguration.
  • Check the router Port forwarding configuration or enable the Hik-connect .

error code 153

  • The device is locked due to too many consecutives wrong login attempts.
  • The device is automatically unlocked after 30 minutes or you can reload it to speed up the process.

error code 8200

  • Encryption error
  • Disable encryption on the device to test it out and later look for the cause of error.

Here are some related articles that can help you.

These iVMS-4500 error codes and related articles can help you to solve the problem with your Hikvision IP cameras, DVRs, and NVRs.

If you need extra help, please visit the Hikvision website.

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