In this article, I will talk about the problem with the Hikvision iVMS-4500 App and the error code 17. There are different causes for this issue...
Hikvision error code 17 indicates an error generated by a wrong IP configuration or a problem related to an incorrect name resolution. It usually happens when the wrong IP is entered in the iVMS-4500 App or when the DNS is not configured or working properly.
The error code 17 is related to the IP address
If the IP address is not correctly configured in the Hikvision iVMS-4500 App the error code 17 is displayed on the screen even in a local installation.
In the diagram, you can see a DVR connected to a router in a local network where the mobile phone has access via Wi-Fi.
You need to make sure the IP range is correctly configured on both devices (DVR and mobile) to guarantee the correct IP communication.
Error due to the extra space in the IP address
When entering the IP address in the Hikvision iVMS-4500 App make sure there's no extra space in the field, because that can cause the error.
Note in the picture above that an extra space after the number 168 is the cause of the Error Code 17. Make sure to eliminate such space.
The IP address must be continuous with numbers and dots without spaces.
Some mobile phones have a problem with the predictive text that makes hard to type the IP address without having the extra space.
If that's your case, just go to the mobile keyboard configuration settings and disable the Predictive text (see the pictures below).
Error due to a wrong IP address
The error code 17 can also be generated due to the use of a wrong IP address. Make sure you have entered the IP address correctly.
Note in the picture below that the IP address ends in 340 and that is not right because this IP Address does not exist according to the standards.
For this particular case, the IP address should be 192.168.2.140
Remember that you must follow the IP address universal standard and also make sure the IP camera or DVR/NVR has the correct configuration.
Sometimes the IP camera or the recorder is using the correct IP but has a wrong subnet mask. Double check the configuration on the device.
Reboot your devices
After checking the configuration in both devices you can just reboot the IP camera or recorder and also the mobile phone just to make sure everything is fresh and can work properly.
A reboot can clean the cache memory and reload the services which make most of the systems work better.
Name resolution (DDNS) problems
If you are trying to access your IP camera or recorder remotely through the Internet with a DDNs service (Hikvision HiDDNS) make sure everything is configured correctly on both sides.
Just go to the IP camera or DVR/NVR network configuration menu to double check if the DDNS configuration is OK. (See the picture below).
In the Hikvision iVMS-4500 App make sure the HiDDNS is correctly configured and everything is connected with no errors.
Device firmware update
IP cameras and recorders using old firmware can present issues related to the network connection. Make sure you to update your devices.
Mobile App update
You also need to make sure the last version of the Hikvision iVMS-4500 Apps installed on your mobile. Just open the Play Store or Apple Store and look for the App, if a new version is available you can update yours.
The Hikvision error code 17 can be corrected with the right approach to find the IP or DDNS error, just follow the steps described in the article and everything is going to work fine.
It's very important also to update everything to the last version and ask for the vendor support if necessary (Hikvision has a support team).
I hope this can help you to fix the problem.
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Claudemir Martins is a former Samsung Engineer with 16+ experience in the surveillance industry. He has been traveling around 17 different countries to teach people how to design, and install CCTV systems.