If you are trying to set up your Hikvision device and the message “Communication to Server Failed” shows up, probably the DNS configuration is not correct on the device and you need to fix it.
How to fix the "Communication to Server Failed" problem
To fix this problem, open the device's network menu and set up the DNS Preferred Server and Alternate DNS server to 18.104.22.168 and 22.214.171.124 respectively.
The diagram shows an illustration of how the DVR asks the DNS server for the Hikvision IP address. That's why it is so important to set up the DNS correctly.
The picture below shows how to change the DNS servers in a Hikvision DVR/NVR.
As long as the DNS servers are correct the DVR can communicate to the Internet.
Why use these DNS Servers?
The DNS IPs (126.96.36.199 and 188.8.131.52) are from Google DNS servers and they are available for public use so you can set up your devices to use them.
The advantage of using such a DNS server is that they are trustable and fast.
There are other alternatives out there such as the 184.108.40.206 which is a DNS server from Berkeley University which is publicly available as well.
Sometimes the problem could be also related to other network issues.
Here is a list of related articles that can help you.
The message “Communication to Server Failed” indicates that something is wrong with the network configuration and most of the time this related to the DNS servers but it can also be related to some other network problem.
Make sure you changed the DNS information as explained in this article but also check the network configuration to look for possible miss-configuration.
If you need extra help visit the Hikvision website and ask for help.
I hope this article can help you, please share it with your friends.
Claudemir Martins is a former Samsung Engineer with 19+ years of experience in the surveillance industry. He has been traveling around 17 different countries to teach people how to design, and install CCTV systems. He is currently working for Axis Communications as a Technical Services Engineer and living in the United States with his family.