In this article, I explain how to solve the Zosi Smart App problem when you get a "password error" message and the "Retry password" button.
This error shows up when the username or password is not typed correctly, and to fix the problem, you need to type the credentials again.
How to fix the Zosi password error
Double-check the username and password you are using on your DVR, NVR or camera to make sure it's 100% correct and it's the same you've entered in the App.
Be aware that there is a password to log in into the Zosi account and the other for the devices, so please pay close attention to this detail to make things work.
Check the Zosi Smart App settings
Go to the App settings to check the error that shows up for the device.
See the pictures below for details.
You should see the device with a message that indicates "Password Error".
That's the one you need to enter the correct password.
Let's see how to fix that...
Enter the password again
Go back to the main screen where you see the camera.
Click the button "Retry Password" and type it again.
A new window pops up to let you enter the password.
Make sure to type the password correctly and consider the uppercase, lowercase letters, special characters, and spaces.
You should see the camera back to live...
And it's done. Pretty easy, huh?
If the password error persists, try the next thing...
Remove the device
The alternative method is to remove the device and add it again to the app.
There's a button labeled "Remove this Device"; you just need to click it.
After removing it, start the process to add a new device and enter the correct password you used.
In the article "Zosi Smart App for Android" you can find the step-by-step to add a new device.
Here's a list of related articles that can help you.
The "password error" message is usually related to mistype.
You can follow the instructions in this article to solve the problem quickly.
Just in case you need extra help, please visit the Zosi Website.
I hope this article can help you; please share it with your friend.
Claudemir Martins is a former Samsung Engineer with 18+ experience in the surveillance industry. He has been traveling around 17 different countries to teach people how to design, and install CCTV systems.