This article shows you how to solve the Hikvision unsupported stream type issue when adding an IP camera to an NVR (Network Video Recorder).
Most of the time, the problem is related to the type of CODEC being used.
There's a video by the end of this article with more details on how to solve this issue.
If you have a Hikviison IP camera that supports the H.265 protocol, but the NVR only supports H.264, you will see a message displayed on the screen.
How to fix the unsupported stream type issue
To fix the problem, log in to your IP camera and change the Codec to H.264.
To fix the Hikvision unsupported stream type problem, you must change the codec type from H.265 to H.264 in the Audio/Video configuration Menu. After that, save the changes; you may see the camera on the screen.
Here's the step-by-step on how to do that.
- Open a web browser and log to the IP camera;
- Click on "Configuration > Video/Audio > Video;
- Change the Video Encoding from H.265 to H.264;
- Save the changes.
See the picture below for more details.
After changing the CODEC, the image from the camera may show up on the NVR.
The H.265 CODEC is better for video compression, but sometimes you can face some issues related to the unsupported stream type or high CPU usage.
If you really want to use this CODEC, make sure to replace your NVR for a model that supports it and read the article H.265 IP cameras benefits (and drawbacks).
Sometimes the error could also be related to some misconfiguration on the video/audio menu. Make sure you have everything correct and try again.
See below some additional links that may help you.
Video: Hikvision unsupported stream type
Watch this video to check how to resolve the issue.
Here are some related articles that can help you.
You can also visit the Hikvision Website for extra help.
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