Axis Camera – ONVIF Error Message (Solved)

In this article, I talk about the following error message on Axis cameras:

Error in deserializing body of reply message for operation "Get Profiles".

ONVIF error deserializing body of replay

Sometimes the message always shows an error related to the "Get Status". 

You can see a message like this when testing the Axis camera via the ONVIF Device Manager software. (Free software tool).

How to fix the deserializing error message

The quick way to fix this error message on Axis cameras is to reset the camera to its factory default state. You can keep the IP address.

Here's how to reset the Axis camera via the web interface:

  • Log in to the camera via a web browser;
  • Go to Settings > System > Maintenance;
  • Click on the restore button;
  • Wait for the camera to restart;
  • Create a new password for the camera;
  • Follow the wizard to complete the setup.
  • That should be enough to get your camera back working.

    ==> If the reset via web interface doesn't work. You can also try physically reset your camera by following the article: "How to reset Axis cameras

    I have a quick video that shows how to fix this issue...

    Video: How to fix the ONVIF deserializing error

    Here's a quick video on how to fix the issue on Axis Cameras.

    Hit the play button and enjoy.

    It's easy to solve the problem, right? 😉