In this article, I talk about the following error message on Axis cameras:
Error in deserializing body of reply message for operation "Get Profiles".
Sometimes the message always shows an error related to the "Get Status".
You can see a message like this when testing the Axis camera via the ONVIF Device Manager software. (Free software tool).
How to fix the deserializing error message
The quick way to fix this error message on Axis cameras is to reset the camera to its factory default state. You can keep the IP address.
Here's how to reset the Axis camera via the web interface:
That should be enough to get your camera back working.
==> If the reset via web interface doesn't work. You can also try physically reset your camera by following the article: "How to reset Axis cameras"
I have a quick video that shows how to fix this issue...
Video: How to fix the ONVIF deserializing error
Here's a quick video on how to fix the issue on Axis Cameras.
Hit the play button and enjoy.
It's easy to solve the problem, right? 😉
Claudemir Martins is a former Samsung Engineer with 19+ years of experience in the surveillance industry. He has been traveling around 17 different countries to teach people how to design, and install CCTV systems. He is currently working for Axis Communications as a Technical Services Engineer and living in the United States with his family.