I bet you are here because you saw the following message on your Axis camera:
"The server encountered an internal error and could not complete the request".
This error message could be related to different things in the camera but if you got this one while trying to adjust the focus, we are on the same page.
I got the exact same message when I hot the "Autofocus" button on my camera.
But don't worry, there's a quick fix for this problem.
How to fix the Axis Autofocus error message
Here's the steps to fix the problem:
- Open the setup menu;
- Click on System Options >> Maintenance;
- Click the "Calibrate" button.
And it's done.
This is all you have to do to fix the problem and get ride of the error message.
Now you can come back to the "Focus & Zoom" window and focus the camera.
==> If you still have issues with the camera Autofocus process, please read the article: P3225 focus issues solved.
Video: Fix the Axis Autofocus error message
Hit the play button to watch the video.
Claudemir Martins is a former Samsung Engineer with 19+ years of experience in the surveillance industry. He has been traveling around 17 different countries to teach people how to design, and install CCTV systems. He is currently working for Axis Communications as a Technical Services Engineer and living in the United States with his family.