Axis P3225 focus issues (solved)

In this article, I explain how to fix the focus issue with the Axis P3225 camera.

I recently purchased a camera on E-bay, and I got a problem trying to have the focus working, so I decided to fix it and write an article to show how to do it.

In the Autofocus window, the following message pops up:

"The Server encountered an internal error and could not complete the request".

P3225-V MK II internal error

I've also seen some users reporting this problem with the Axis P3245 models.

So, let's take a look at the steps to solve this problem:

Fix the hardware first

Based on the message I got from the camera, I realized that it could be a miscommunication issue between the mainboard and the lens module.

The next logical step is to remove the screws from the lens module to check if there's some cable disconnected and connect it back to its place.

P3225 removing screws

The following picture shows the small connector on the mainboard.

Just make sure the connector is in its place and mount the lens module back.

Lens calibration

Once you have your camera mounted again, open a web browser, go to Setup >> System Options, and click on "Maintenance".

Camera maintenance link

In the next screen, click on "Calibrate" and wait for the camera to adjust the lens.

It may take some time to have the calibration done.

Axis camera calibration button

If you are lucky, the calibration will succeed, and the camera will focus adequately.

But sometimes, things are not that easy, and you need to take an extra step.

If the Autofocus still does not work

OK, sometimes you go over all this process but still have issues with the autofocus.

Well, it's not your lucky day 🙂 But don't worry, I've been there and I could fix it.

The following picture shows the Autofocus having a hard time to get things done because it hits the maximum point on the right side.

In my case, I've tried to adjust the focus manually, but I got the same result.

It looks like the lens can't go beyond some point because of a miss calibration or because the lens is not in the correct position, so you need to force it into place.

==> I recommend you to go over the troubleshooting process, calibration, and firmware update before trying this procedure if your camera is under warranty to talk to Axis support to request an RMA.

If your camera is not under warranty anymore, you can try to adjust the lens by opening the lens module or pushing the lens, as I'm about to show you.

The picture below shows how GENTLY to push the lens to force it to its place.

Pushing the lens on the P3225 V MKII

Once again, it's up to you if you want to try this procedure. There's a risk that something can go wrong, and I can't guarantee that it will work for you.

It worked for me twice for two different P3225-V MK II cameras.

Use the Autofocus again

After that procedure, the focus adjustment worked pretty well.

As you can see in the picture below, the focus point is slight to the left now.

P3225 Focus Limitation gone

And that's it.

Now I have my camera working fine and the focus is good.

You can try this method if your P3225 or P3245 are out of focus.

The good part is that I even recorded a video to show the process.

Video:  How to fix the focus issue

Just hit the play button and enjoy the video. I hope it helps.

Please share this article with your friends.