Zosi invalid password error (when trying to use the View App)

If you are looking for the solution to the Zosi invalid password error problem when trying to view your cameras remotely from your mobile phone, don't look any further. In this article, I will show you how to fix this issue.

Zosi DVR mobile App

To fix the issue, you just need to get into the Zosi App user management and change the parameters related to the username and password to make them match to the same DVR parameters.

See the step-by-step process...

The cause of the Zosi invalid password error

The App in your mobile phone must have the same privileges as the admin user in the DVR, which means you need to make sure the user exists and has exactly the same password. Let's take a look on how to accomplish such a task...

How to fix the problem

Just follow the steps below to fix the invalid password error:

1. Open the ZOSI View app and click the icon at the top right side;

Zosi App Device Manager

2. In the "Device Manager" screen, select the device by click the icon

Zosi App Add Device device

3. Click on "Connect Parameters" to edit the username and password

Zosi App my devices

4. Change the password for the admin user (use the same one from de DVR)

Zosi DVR connect parameters

How to fix the Zosi invalid password error in the PC

If you like to have a remote view to your Zosi DVR, chances are, you also use the Zosi software in your computer. If that's the case and you also are getting the invalid password message when trying to view the camera remotely, here's the solution.

Just get into the software device management and change the password for the admin user, the same way you did for the mobile App. See the details below:

Step-by-step to fix the Zosi invalid password error in the PC software:

1. Open the ZOSI View PC client software.

2. Click the button "Device Management".

Zosi DVR Device Management

3. Choose your device (DVR) and click on "Modify Parameter."

Zosi DVR Device Management Device

4. Change the admin password to match the one on the DVR.

Zosi DVR Device Management Modify Parameter

And it's done. Now you have your PC software working fine.

Final thoughts and consideration

If you are a professional CCTV designer or installer helping your client to solve the issue with the Zosi invalid password error, chances are you want to improve your skills with the CCTV systems. So I recommend you to read the extra materials...