The Wyze Cam error code 27 is very annoying, but there's a solution for it.
This is a random error that causes camera the disconnection from the network.
If you are having some issues like this, probably you noticed that after some time the error goes away by itself and the camera connects to the Wi-Fi again.
But this camera behavior is very annoying and you need a better solution to solve the problem once and for all, so let's talk about that...
What causes the Wyze Cam error code 27 ?
Here's the message you see on the screen when the camera gets the error...
Connection failed (error code 27)
1. Exit app and retry
2. Power cycle the camera
3. Reboot the router
And you can also see the blue LED light flashing.
This error is related to the Wi-Fi connection and after various tests, I realized that it's possible to fix it by improving the camera and router communication.
The three instructions given by the camera only help to solve the problem temporarily and that's not what you want, right?
Let's take a look at how to fix it for good...
How to fix the Wyze Cam error code 27
OK, you need to have your camera connected to your Wi-Fi router so it can reach the Internet and the Wyze Cam server, so this connection is very important.
The diagram below shows the Wyze Cam connected to the local network and the first thing you need to check is that the camera is not too far away from the router.
Let's discuss some possible solutions for this problem:
- Cambie la distancia entre la cámara y el enrutador;
- Cambie la frecuencia del enrutador;
- Replace the router.
The distance between the router and the camera
The Wyze Cam doesn't have an external antenna so it can struggle a little bit while trying to communicate with the router, so give it some help.
You can move your router or camera position to improve the Wi-Fi signal transmission and reception. Try also to move objects that could block the signals.
If your router is getting too much interference from other devices such as your neighbor's router that could drastically impact your network.
To solve this problem just try to use a different frequency to avoid interference.
There's a technical explanation on how the Wi-Fi frequency works but in a nutshell you just need to use one of the CLEAN channels from this diagram:
Don't worry, I will help you out. Just use channels 1, 6, or 11.
As you can see in the diagram they don't overlap, that's why they are called "clean channels" and you just need to use one of them on your router.
The solution is simple, log into your router and try to use the channel that your next neighbor is not using. If he is using the number 1, try the number 6 or 11.
Some modern routers can scan the area and show you which channels are being used around if all of them are being used just pick the one with less interference.
Just in case your router doesn't show the other channels, start using one of the 3 clean channels and check your Wyze camera signal strength and repeat the process to find the best one that is less susceptible to interference.
If the error code 27 is not showing up anymore you don't need a new router.
But some users reported that their old router was causing issues with the Wyze Cam communication, so after upgrade to a new one such as the TP-Link AC1750 the problem was fixed. Perhaps that could be the solution for your case.
A new router could solve the problems related to connections because it uses the most advanced technology and can deal with longer distances.
The Wyze Cam error code 27 is very common in environments with Wi-Fi issues.
Just make sure you are using the latest camera firmware and follow the directions from this article. If you still have problems contact Wyze Cam Support.