Most companies utilize call recording solutions to ensure compliance, enhance quality control, and facilitate training. Daily, millions of calls are recorded worldwide. In terms of both revenue and volume, North America dominates the voice call monitoring and recording market. Advances in cloud call recording and storage software have made this process more convenient. However, recording phone calls and storing them pose certain risks, underscoring the need for encryption.
Importance of Call Recording Encryption
Enterprise technology and security are inseparable. The global business community has suffered significant financial losses due to high-profile hacks and phishing attacks. Employees’ emails, text messages, and phone calls are the most targeted areas.
As technology evolves, hackers and phishing attempts are becoming more sophisticated and frequent. Attacks occur every 39 seconds, with over 300,000 new malware created daily.
The bottom line is: that if you record calls, encryption is crucial. Unfortunately, not all call-recording systems encrypt stored data, leaving both you and your customers vulnerable.
#1 Protect from hacks
Hackers can exploit vulnerable phone call transactions, compromising sensitive information if left unsecured. By March 2019, more than 14 billion data records were lost or stolen, with merely 4% of these breaches encrypted, rendering them useless to hackers. Adopting a proactive approach towards encrypting all stored data, not just calls, helps businesses to avoid the high costs associated with post-breach reactions, such as monetary expenses, damage to brand image, and loss of customer trust.
#2 Compliance regulations
Stringent recordkeeping and data protection regulations like CCPA, NARA, FINRA, and MiFID II are continually being implemented. To comply with these regulations and avoid substantial fines and penalties, exceeding millions of dollars, companies can leverage call recording software. The new CCPA regulation clearly outlines encryption requirements. Failure to encrypt sensitive data signifies non-compliance with CCPA and an inherent violation of the duty to implement reasonable security procedures for safeguarding sensitive information. The cost of breaches in 2020 is estimated to reach $150 million, underscoring the criticality of encrypting all forms of data including phone calls, emails, and text messages. more states will likely introduce regulations akin to CCPA in the upcoming months and years, with some, like New York, already in the process of drafting their versions.
Gartner’s technology trends highlighted the importance of transparency and traceability. The advent of new technology has created a trust crisis among consumers. Businesses must prioritize transparency, listen to customers’ concerns, and secure their data through encryption. This commitment to customer privacy and trust will result in happier clients, improved NPS scores, and increased retention.
How to organize call recording?
Security options for Call Recordings vary by service provider and type. If we are talking about business telephony, then most advanced solutions immediately offer encryption on the company’s servers. Although it needs to be activated separately, in most cases.
An alternative approach is to use the iPhone call recorder app. For example, iCall allows you to record conversations on your iPhone. Using the iPhone phone recorder, you can organize data encryption both on the device itself and on the company’s servers. You can download from the App Store and within a minute the application will be ready to use. The application for recording calls is not inferior in recording quality even to professional telephony systems. If you have a split team, a call recorder is a must. Moreover, you can test the application in free trial mode.
Additional Safety Tips
#1 Limit file sharing
During online calls, file sharing is an effective method of communication and collaboration. However, conference calls often face threats when it comes to sharing files. Unauthorized access or the transmission of malware can compromise the security of the call.
To mitigate these risks, it is crucial to temporarily suspend file sharing or limit it to select members who have important files to share. By doing so, you can minimize the chances of members downloading malware or the unintended exposure of sensitive data.
#2 Update your software regularly
Outdated software and apps are more susceptible to hacking attempts. If you want to secure your online calls, regularly update these tools. Keep in mind that software companies and app developers release updates that may not download automatically unless you manually check and install them.
Companies send updates to fix existing security flaws, indicating their awareness of vulnerabilities in older software. Ensure that your devices have all pending updates or verify that everything is up-to-date.
#3 Check your settings
Remember to consider the call settings as the priority, regardless if you are using an app or not. Protecting yourself online requires giving attention to settings, as most privacy and security settings are not enabled by default.
If you work for a company, you can inquire about online call-setting guidelines. By taking the time to thoroughly review each setting, you can ensure the best outcomes and prevent unauthorized individuals from joining your call.
Encrypting all important data is fundamental to any business. And yet, 96% of stolen phone records were not encrypted. Theory and practice in most companies are two different things. If you don’t want to face the economic consequences of a hacker attack and breaking customer trust, it’s better to use encryption right away.