Lorex – Play error, click to refresh (solved)

The message "Play error, click to refresh" shows up in a Lorex when you are trying to watch live video on the Lorex Home App. Let's see how to solve this issue.

Lorex play error

This issue is usually related to a miss-communication between the Lorex Wi-Fi camera and the app on your mobile phone or tablet.

How to solve the problem

To solve this problem make sure the camera has a solid connection to the Wi-Fi network router and your mobile is using the latest version of the Lorex Home App.

Here's a list of things you can check.

  1. Make sure the Wi-Fi router's signal is strong enough
  2. Remove any large object between the camera and router
  3. Check if the router is using Wi-Fi channels 1,6 or 11
  4. Uninstall and reinstall the Lorex Home App
  5. Move the Wi-Fi router close to the camera

Those are things that help to establish a better connection between the Lorex camera and your router to make the "Play error" message disappear.

Related articles

Here's a list of articles related to this topic.

You can also visit the Lorex Website to ask for help.

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