The Account is blacklisted error message shows up on a Lorex app because you tried to use the wrong username and password to many times.
This a smart way to protect the system against unauthorized users that are trying to guess the credentials, so if you are a Lorex device such as a DVR, NVR, or IP camera you may see this type of system protection.
How to solve the Account is blacklisted error
To solve the problem and log in again just power cycle the device and wait for it to come back online. That should take less than 2 minutes.
You can also clear the cache on the mobile app and software on the PC or MAC.
Here are the instructions on how to do it.
How to power cycle the DVR/NVR
Make sure you have physical access to the device and follow the steps below.
- Disconnect the cable from the DVR/NVR
- Wait for 30 seconds
- Connect the cable again
- Wait for the boot process to finish
- Log in to the device
This procedure wipes out the residual cache from the device's memory and helps to prevent the login error (as long as you use the correct credentials after that).
How to clear the app/software cache
The best way to clear the app and software cache is by re-installing them.
Follow the steps below.
- Uninstall the app from the mobile
- Uninstall the software from the PC or MAC
- Re-install the mobile app and the software
- Log in to the app/software using the correct credentials
Now you shouldn't see the "Account is blacklisted" error message anymore, but just in case the problem remains, read the article Lorex Error name message and also visit the Lorex Website to ask for help.
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