How to play Hikvision mp4 files

In this article, I explain how to play Hikvision mp4 files.

Sometimes, a traditional video player (such as Windows media player) doesn't work, so it's necessary to use software compatible with the Hikvision files.

The picture below shows the Windows player error message.

Windows Media Player cant play Hikviison files

Windows media player error message - The file is not playable

As you can see, the error indicates that the file is unsupported.

Let's understand what's the cause of this error and how to solve this problem.

Why the software can't play the mp4 file

The Hikvision devices and software record the footage using a standard video CODEC (Compressor/Decompressor) such as H.264 or H.265.

The error occurs when such CODECs are not installed on your computer.

Sometimes the manufacturer uses a proprietary variation of the standard CODEC such as H.264+ or H.265+, which are not compatible with the video player.

Check which codec the mp4 file is using

You can use software such as the GSpot to check which codec the mp4 file uses.

Sometimes, the Hilvision mp4 files uses a compression that is recognized. 

GSpot Checking Hikvision mp4 files

GSpot - Checks the Hikvision mp4 files

As you can see in the picture, the CODEC status is undetermined.

But don't worry, you can still play the files.

Play the mp4 files using VLC

The Hikvision devices and software record the footage using a standard video compression compatible with the VLC player (free software).

VLC plays the Hikvision mp4 file

VLC plays the Hikvision mp4 file

Yeah, VLC is an excellent software for testing security cameras.

Play the Hikvision mp4 files using VSPlayer

You can use the official Hikvision software VSPlayer to play the mp4 files.

Hikvision VSPlayer plays the mp4 file

VSPlayer plays a Hikvision mp4 file

The software is free and you can download from the Hikvision website.

How to Play Multiple Hikvision mp4 files

You can play multiple Hikvision mp4 files at the same time using the VSPlayer.

Here's the step-by-step process.

  • Open the VSPlayer;
  • Change the number of titles displayed;
  • Open the folder that contains the mp4 files;
  • Drag and drop each file to a different title.

See the pictures below for details.

Hikvision VSPlayer Matrix

Hikvision VSPlayer - 2x2 matrix

You can select a matrix like 2x2 and drag and drop the mp4 files.

Hikvision VSPlayer Multiple videos

Hikvision VSPlayer plays multiple files

And that's how you can play multiple files with the VSPlayer 😉


If your Hikvision mp4 files don't play on Windows media player or other similar video players, you can install a codec package or use VLC or VSPlayer.

I hope this article can help you; please share it with your friends.