Hikvision DHCP not working

Troubleshooting Hikvision DHCP Issues: A Step-by-Step Guide

In the realm of security camera systems, Hikvision has established itself as a prominent player. However, like any technology, users may encounter challenges, and one common issue is DHCP not working as expected. In this comprehensive guide, we will explore the potential problems associated with Hikvision DHCP configuration and provide practical solutions to address them.

Understanding the Issue:

If you find yourself with a Hikvision camera struggling to obtain an IP address from your router, you’re not alone. The process of troubleshooting begins with a systematic approach to identify and resolve the underlying problems.

Physical Connection:

The first step is to ensure a solid physical connection. Examine the network setup, including switches, routers, and the camera itself. Verify that the camera is properly connected to the network via Power over Ethernet (PoE) switch and assess the status of relevant LEDs.

Software Verification:

Utilizing the SADP (Search Active Device Protocol) software is crucial to detecting and configuring Hikvision cameras. Check if your computer can communicate with the camera using SADP and ensure that the camera is visible in the network.

Diagnosing the Problem:

Suppose the camera is not appearing in the SADP software, signaling a potential DHCP issue. To further diagnose the problem, check the VLAN (Virtual Local Area Network) setup, a common configuration hurdle.

VLAN Configuration:

For users with smart switches capable of VLAN configurations, misconfigurations may lead to communication issues. It’s important to ensure that the camera and other devices are on the same VLAN. Adjust the VLAN settings on a the switch, since that different VLANs can hinder communication.

Solutions to fix the Hikvision DHCP issue:

After identifying the VLAN as the culprit, use the two solutions:

1. VLAN Adjustment:

If your network setup involves VLANs, either modify the switch configuration to allow the camera and other devices to be on the same VLAN, or use a non-smart switch that doesn’t implement VLANs.

2. DHCP Enablement:

Ensure that the camera has DHCP (Dynamic Host Configuration Protocol) enabled. Enable DHCP on the camera, allowing it to request an IP address from the router.

Video: Hikvision DHCP not working [How To Fix It]

Watch this video on how to fix the DHCP issue in a Hikvision device.


Troubleshooting Hikvision DHCP issues requires a systematic approach, from checking physical connections to navigating through network configurations. By following the steps outlined in the article, users can effectively diagnose and resolve DHCP-related problems, ensuring their Hikvision cameras operate seamlessly within their network environments. Remember, a thorough understanding of your network setup is key to overcoming these challenges and enjoying the full potential of your security camera system.