Fix: Ring App Is Not Loading Locations

If your Ring app is not loading locations, there are a few steps you can try to troubleshoot the issue. Let’s take a look at some ways to get it fixed.

What Is A Ring Doorbell?

Ring Doorbell is a home security device that is installed outside of a home and connects to a home’s WiFi network. It has a camera, microphone, and speaker that allow users to see, hear and talk to anyone at their front door through the Ring app on their smartphone or tablet. 

The doorbell also has motion detection capabilities, which can trigger an alert to the user’s device when movement is detected in front of the doorbell. 

In addition, it has a built-in siren that can be triggered remotely through the app in case of an emergency. The Ring Doorbell is an effective way to enhance the security of a home and keep an eye on the front door, even when the user is not at home.

Do you know how to tell if Ring Doorbell is recording? No worries if you don’t. Check out my article to learn how.

Ring App Is Not Loading Locations– Troubleshooting

The Ring app loads your location, which it tracks via GPS. You can see it and access it through a virtual map inside the app. However, you might see an “Unable To Load Locations” message.

This message shows up when your Ring app cannot load your locations. To fix this, there are a couple of things you can try. But before starting, attempt to power cycle your Ring doorbell. To do this, turn it off and on and check for the error once again.

You can also log out and into your account or close and quit the app entirely before opening it up again. These tips are great for glitches, but if your Ring app is not loading location, you might have to try the solutions outlined below.


If the above does not work for you, don’t worry. There are more things that you can try when your Ring app is not loading location. These solutions are quick and easy to get done, so feel free to do all of them until your problem is solved.

Permission Denied

Apps, especially recently installed ones, tend to ask users to agree to their terms or “Allow” the app to use the phone’s GPS, camera, and microphone and send notifications. 

The majority of people simply click on yes. Nevertheless, if you click no, you can still enable the permissions through your phone’s settings. If your Ring app is not loading location, it could be because you denied GPS tracking for the Ring app.

Go into your settings, find the Ring app configurations and enable the GPS tracking feature to make sure you can access the virtual map without any issues.

WiFi Problems

Another common factor is the lack of connectivity. Not only should your WiFi connection be stable, but your router must also be near your device. If the Ring Doorbell cannot establish a strong connection to your network, the location map will not work.

To check if your WiFi is working, open a random website on your phone’s browser while connected to the same network. If nothing is wrong, it might be that your doorbell is too far from the router. 

Moving your router closer to the doorbell is only an option for some. Nevertheless, you can invest in WiFi extenders to make the connection stronger.

App Reinstallation

If your Ring app is not loading location, one troubleshooting tip is to delete the app altogether. By uninstalling the app from your phone and removing all data, you can then reinstall it.

Doing so will make sure the app is updated to the latest version, which means any bugs that could be causing the problem are likely gone. Lastly, reinstalling the app removes all errors or settings causing the issue.

Resetting the Ring Doorbell

If the above information has not solved your issue yet, I have one last trick up my sleeve! By resetting the Ring Doorbell, all issues should be resolved.

You can find specific instructions on the user’s manual or the Ring website. Keep in mind that resetting the device will bring all its settings to factory default.

This will also update it to the latest software version. Once the doorbell is functioning again, attempt to try looking at the location map again.

Final Thoughts

In conclusion, if you are experiencing issues with the Ring app not loading locations, there are several steps you can try to resolve the issue. These include checking your internet connection, closing and reopening the app, restarting your device, logging out and logging back into the app, and uninstalling and reinstalling the app. 

If none of these steps work, you may want to contact Ring customer support for further assistance. It is vital to troubleshoot and resolve any issues with the Ring app, as it is a crucial tool for monitoring and securing your home.