If you are trying to find the Axis camera in the network but the Axis IP utility is not showing them, you may be facing a network issue or perhaps some problem with VLANS or firewalls.

  In this article, I explain in detail how you can fix this problem.

You can also watch my video, where I show examples of the Axis IP camera utility not finding the camera in the network and how to investigate and solve the problem.

Troubleshooting Axis IP Utility: Finding Your Camera on the Network

Issues may arise when dealing with networked cameras when detecting them through the Axis IP utility. This guide provides a step-by-step approach to resolving the problem.

Physical Connections:

It’s always essential to verify the physical connections. A security camera is usually connected to a switch with Power over Ethernet (PoE). Ensure the cables are correctly connected, and the LEDs on the camera and computer indicate proper functioning.

Segment and VLAN Check:

If physical connections are confirmed, check for the switch’s VLAN (Virtual Local Area Network) segmentation. VLAN issues might cause the camera to be on a different segment. Recommendations include using a non-smart switch or adjusting VLAN configurations.

Port Troubleshooting:

Change the camera port on the switch to eliminate potential port-related issues. This step involves moving the camera to a different port, ensuring it is within the same VLAN, and verifying if the Axis IP utility detects the camera.

Software Troubleshooting:

If the issue persists, check the software side. Firewall configurations might block the Axis IP utility, especially in Windows Defender. 

A temporary solution is to turn off the firewall to see if it resolves the problem. Once the camera is detected, create a firewall rule for the Axis IP utility.

Also, check the Ethernet interface settings. Turning off unused interfaces and ensuring proper settings can facilitate smoother camera detection.

Video: Axis IP utility not showing cameras Windows 10

Watch this video, on how to fix the problem with the Axis IP utility.

Conclusion:

Troubleshooting network camera connectivity issues requires a systematic approach. Users can pinpoint and resolve problems with the Axis IP utility by starting with physical connections, moving on to VLAN and port checks, and addressing software and interface configurations.

 Remember to re-enable any temporarily disabled settings once the problem is resolved.

By following these steps, users can enhance the likelihood of successfully detecting and connecting their Axis cameras on the network.