If your Ring Doorbell live view is not working, there are a few steps you can try to troubleshoot and fix the problem. This article will cover all the troubleshooting tips.
Smart gadgets, like the Ring Doorbell, require a stable internet connection at all times to function correctly. The same is needed to access the app through your phone and view footage or see live video.
If you are struggling to view live footage, it might not be an issue with the app or the camera but with your network. Weak or slow connections can keep your footage from loading.
A couple of tips we have outlined below can quickly solve your Ring Doorbell live view is not working issue. Take a look and try them out.
Ring Doorbell live view is not working– Troubleshooting
First, make sure that your doorbell is charged or connected to a power source. You should also check your internet connection and ensure that it is stable enough to support the Live View feature.
If these basic troubleshooting steps below don’t solve the issue, you may need to reset your doorbell or check for updates to the Ring app. Additionally, check for any available firmware updates for your doorbell and ensure that it is properly connected to your home’s WiFi network.
Lack Of Power
Insufficient power can commonly cause Live View to not work on Ring Doorbell. The Live View feature requires a stable power source in order to function appropriately. It uses a significant amount of power to operate.
If the doorbell’s battery is low or the doorbell is not connected to a power source, like an outlet, it may not have enough power to support the Live View feature. If you are using a battery-powered Doorbell, check the battery level and replace the battery if necessary.
However, if you use a hardwired Doorbell, ensure that it is adequately connected to the power source. By providing that the doorbell has a sufficient power supply, you can help prevent issues with the Live View feature.
Keep in mind that hardwired doorbells don’t have a backup power source. Thus, in situations such as a power outage, the camera’s live view feature will be disabled until there is power.
Moreover, faulty or broken wires on a Ring Doorbell can also lead to issues with the Live View feature not working. The doorbell relies on a stable connection to both power and the internet in order to function correctly, and any issues with the wiring can disrupt these connections.
If you suspect faulty or broken wires may be causing issues with your Doorbell’s Live View feature, you will need to check the wiring and make any necessary repairs.
This may involve replacing damaged wires or tightening loose connections. If you are unsure how to do this or if you suspect that the issue may be more complex, it may be best to seek the assistance of a professional or contact Ring’s customer support team for further assistance.
Unstable Network Connection
A slow or unreliable internet connection can also cause issues with the Live View feature on a Ring Doorbell. The Live View feature requires a stable, high-speed internet connection in order to function properly, as it streams video in real time.
Suppose your internet connection is slow or unreliable. In that case, it may not be able to support the Live View feature, resulting in problems such as buffering, lag, or a lack of connectivity.
To fix this issue, you will need to check your internet connection. Ensure that it is stable and fast enough to support the Live View feature. This may involve checking your internet service provider, router, or any other devices that may be using the internet.
You may also need to reset your router or modem to restore a stable connection. By improving the reliability and speed of your internet connection, you can help prevent issues with the Live View feature on your Ring Doorbell.
Issues with the connection are quite straightforward to fix. Follow the steps below to get started–
Ensuring that the internet is fast and consistent is essential in fixing the issue of Live View not working on a Ring Doorbell. As mentioned earlier, the Live View feature requires a stable, high-speed internet connection in order to function.
Start by opening a browser on your computer or phone and searching for anything. When doing this, make sure to be connected to the same network as the doorbell. If your WiFi is running smoothly, you can try a couple of other things to improve your connection.
If you can access the internet, you might try speed-testing your network. Internet speed testing is the process of measuring the speed and performance of an internet connection.
It involves using a specialized tool or website to send a request for data over the internet and measuring the time it takes for the request to be completed.
This process can help you determine the speed and performance of your internet connection and identify any potential issues that may be causing problems.
There are a variety of tools and websites available that you can use to test your internet speed, including those provided by your internet service provider or third-party speed testing sites.
When performing a speed test, it’s important to consider factors such as the location of the test server. Also consider the number of devices that are connected to the internet, as these can affect the results.
Regularly testing your internet speed ensures that your connection is fast and stable enough to support the applications and services you rely on.
Fixing the position of your router and reducing internet traffic can also help fix the issue of Live View not working on a Ring Doorbell. Let’s learn how to do it below.
The Live View feature requires a stable, high-speed internet connection to function suitably. The position of your router and the amount of traffic on your network can impact the performance of your internet connection.
Distance Affects Connection
If your router is located too far away from your doorbell or if there are too many devices connected to the internet, it may not be able to provide a strong and stable connection.
In this case, you may need to move your router closer to your doorbell or disconnect any unnecessary devices from the internet. If you are unable to bring the router closer, you can invest in WiFi extenders to broaden your router’s signal and have a stronger connection for the Ring Doorbell.
You should also make sure that you are not using any bandwidth-intensive applications or services . These can reduce the available bandwidth and impact the performance of the feature.
By fixing the position of your router and reducing traffic, you can help improve the stability of your internet connection. It can also resolve issues with Live View on your Ring Doorbell.
Reset Or Power-Cycle Your Router
You may also need to reset your router or modem to restore a stable connection. Resetting or power-cycling your router can also be a helpful step in fixing the issue of Live View not working on a Ring Doorbell.
The router is a key component of your home’s internet network. It is responsible for connecting all of your devices to the internet. If the router is experiencing any issues, it can impact the performance of your internet connection and cause problems.
Power cycling the router involves turning it off and unplugging it from the power source. Then waiting a few minutes before plugging it back in and turning it on again. This can help reset the router’s internal system and restore a stable connection.
In some cases, a faulty unit may be the cause of Live View not working on a Ring Doorbell. While it is relatively rare for a Doorbell to be defective out of the box, it is still possible for issues to arise over time due to wear and tear or other factors.
Ring Customer Support
If you have tried all of the other troubleshooting steps and are still experiencing issues with Live View, it may be worth considering that the doorbell itself may be faulty. In this case, you will need to contact Ring’s customer support team for further assistance.
They will be able to diagnose the issue and provide guidance on how to proceed. It may involve replacing the doorbell or a repair. Identifying and addressing any potential issues with the doorbell itself can ensure that the Live View feature is working adequately.
In conclusion, if you’re having trouble with your Ring Doorbell’s Live View feature, you can try a few simple steps to fix the issue.
These include checking the battery or power source, and ensuring a stable internet connection. Also try resetting the doorbell or checking for updates to the Ring app, and checking for firmware updates and proper WiFi connectivity.
If these steps don’t resolve the issue, it may be helpful to reach out to Ring’s customer support team for further assistance. They can provide more specific troubleshooting steps or possibly resolve the issue remotely.
Following these steps should get your Ring Doorbell’s Live View feature to work again. In the worst-case scenario, your issue cannot be resolved, and Ring replaces the faulty device with a new one.